Collection Services

General Credit Services Inc (General CSI) provides comprehensive third-party collection services that return your money to your bottom line - FASTER!

Licensed and bonded in every Canadian Province and Territory, General CSI provides comprehensive contingency (no collection-no fee) debt collection services across Canada, and through the GCS Group in over 80 countries – employing over 3,000 multilingual credit professionals, we are the largest collection network of our kind in the world.

Our collection methodology is to create specialized teams of staff that understand the clients and specific industries that we serve, and develop measurable and defined work standards to maximize returns for our client partners. We mirror your corporate philosophies and objectives and though systematic auditing and monitoring we ensure that all our Collection Account Managers (CAMs) maintain compliance with your standards of performance – our results speak for themselves. Our specialist CAMs are industry professionals that maintain a complete understanding of our clients business, governing regulations, dispute resolution and your industry specific terminology.

CAMs work from a centralized database and employ the latest in skip tracing and telephony technology including VOIP, IVR, and predictive dialing technology to ensure maximum contacts across your portfolios of accounts.

All of our clients, regardless of size or volume of placements, receive access to a dedicated Client Account Manager that is available for communication on an extended-hours basis – we ensure that we are at work when our clients are at work… in addition, all of our clients have access to their accounts through e-Tools – a web-based access to our host system that allows our client partners to view accounts, activity, performance and transactions in real-time.

Our customized collection services can be tailored to apply a specific collection approach from “soft collections” to “final demand” and can include variable reporting packages and remittance schedules to meet your changing needs…


We are forged on quality and value, and maintain "Service Excellence" standards for each of our clients - Call us today to learn more...:

Phone: 604-688-6097

Toll Free: 1-877-588-4274

Fax: 604-688-6017

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