About us

Corporate Information

General CSI is a privately held company providing complete accounts receivable management solutions, licensed to collect in all Canadian provinces, and territories.

Founded in 2002 as a joint venture, General CSI has rapidly expanded through a series of mergers and acquisitions. Our oldest legacy company has been in continuous operation since 1971. In 2005 General CSI joined Global Credit Solutions Ltd (GCS-Global) to become the world's largest collection agency network, with more branch offices operating in more countries than any other organization.At home or across the globe our primary business goal is to continue to develop our client base through service excellence and superior results.

General CSI is an accredited member of a number of valuable trade organizations including the Better Business Bureau, International Association of Commercial Collectors (IACC), Receivables Management Association (RMA), Credit Association of Greater Toronto (CAGT) and many other industry specific associations.

Our Management Team:

To deliver outstanding performance results, General CSI's management team provides you with a partner agency whose senior management team is well known and respected within the third-party collection industry. Collectively, Our senior management team has over 150 years experience in A/R Management, working with Government, public and private sectors, large and small businesses.


Our Staff:

We work in a people-centric business and understand that our most valuable asset is the extensive knowledge-base of our staff. Professional, dynamic and experienced, our employees, from every department, are up for every challenge. Our Account Management team is comprised of the most experienced and educated staff available� Service and Results are our top priorities and we are proud to provide multi-lingual service to our clients. We treat our employees with respect and offer them an attractive compensation plan, including a competitive base salary, a one-of-a-kind bonus structure and a family-oriented benefits package.

Our Offices:

General CSI has full service offices located strategically across Canada: Montreal (Quebec), Saskatoon (Saskatchewan), Vancouver (British Columbia) and Markham (Ontario). All of our offices employ call routing technology, which automatically transfers calls from one office to the other outside of regular office hours - extending our service hours to both you and your customers. Additionally, as our account managers are from all Canadian regions, our staff have a clear understanding of the widespread regional demographic, cultural, economic and geographical issues across Canada.

General CSI applies new technology and innovative processes to old problems. Maximizing our clients returns, reducing costs and delivering exceptional quality - we are a results driven team that helps our clients close the gap between where they are today - and where they want to be tomorrow.

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